"It will often be true that the collective knowledge of a well-designed team will exceed the sum of knowledge of the individuals.” (Harris, 1990, p. 11)

Harris, R. (1990). Strategies for innovation: An overview. California Management Review 32(3), 7-16. Retrieved October 11, 2008, from

“Technical skills and knowledge that make one qualified for a job but that it is one's interpersonal ability that makes one successful on the job.”(Scamardo & Harnden, 2007, p.128)

Scamardo, M., & Harnden, S. (2007, April). A Manager coaching group model: Applying leadership knowledge. Journal of Workplace Behavioral Health, 22(2), 127-143. Retrieved November 6, 2008 from

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