“We are now living and working in the age of the integrated team, which requires team members to think beyond their own work stations and job functions. The result; increased efficiency and effectiveness…and, perhaps the most important result of all—increased customer satisfaction.” (Peterson, 2008, p. 40)

Peterson, J. (2008). Maximize your results with cross-training. Contract Management 48(1), 38-42. Retrieved October 6, 2008, from http://www.liberty.edu:2048/login?url=http://web.ebscohost.com/ehost/detail?vid=3&hid=109&sid=59841389-7a06-484b-aeaa-059df00dc7c7%40sessionmgr104&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#db=bth&AN=28754741

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